• Adam & Eve
• Anal Toys
• Bachelorette
• Bondage
• California Exotic Novelties
• Dildos
• Enlargement Gear
• Erotic Books
• Fetish & Club Wear
• Fetish Fantasy
• Games
• Health & Beauty
• Kink Industries
• Lelo
• Lubricants
• Massage
• Masturbators & Love Dolls
• Medical Fetish
• New Arrivals
• Sex Swings & Position Aids
• Strap-Ons
• Strict Leather
• Trinity Vibes
• Vibrating Sex Toys
• Wholesale Lots
• Zeus Electrosex

Return & Exchange Policy:

We return or exchange for STORE CREDIT only, please order carefully.

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al).  Once these items leave our warehouse, we consider them to be used and non-resalable.

These items include (but we are NOT limited to):

• ANY dildo or vibrator.
• ANY enema kits.
• ANY sound set.
• ANY item that breaks the surface of the skin.
• ANY item that is inserted into the penis, vagina or anus.
• ANY gag/dildo combination.
• ANY mouthgag.
• ANY chastity device.

1.       All products are warranted by us for 14 days from the invoice date. If any product is found DEFECTIVE within that 14 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.

2.       We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 14 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.

3.       The customer is responsible for the cost of all shipping charges; for defective items, Try Toys Direct will cover the shipping cost of the replacement item to the customer only

How to arrange your return or exchange:
Please use the contact us form to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when contacting us for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Cancellation Policy: Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted.   Please order carefully.

 

1.       TryToysDirect.com offers a 14-day exchange policy on defective items for the same item only.
 

2.       All products are warranted by TryToysDirect.com for 14 days; if any product is found defective within that 14 day period, please contact us for an exchange.
 

3.       We will be glad to exchange items that do not constitute a health risk.
 

4.       Please use the contact us form to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when contacting us for an RMA number: customer name, invoice number, serial number and nature of the problem.
 

5.       All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
 

6.       Customer is responsible for shipping charges on returned items.

 

7.       TryToysDirect.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
 

8.       DEFECTIVE items can be returned directly to TryToysDirect.com within 14 days from the invoice date, at TryToysDirect.com's discretion for: store credit or exchange only.
 

9.       NON-DEFECTIVE items can be accepted directly by TryToysDirect.com within 14 days from the invoice date, at TryToysDirect.com's discretion for store credit or exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee and minus origanal shipping charges. All NON-DEFECTIVE returns that received free shipping are subject to a 30 percent restocking fee.

Shipping & Handling:
Our primary shippers are UPS and USPS. Unless you choose a faster shipping method, your order will ship via UPS or USPS ground. We're sorry, but express shipping methods are not available to P.O. Boxes and APO/FPO Military addresses (orders will be shipped via USPS). If an Express Method is selected to a PO Box Address, Priority Mail will be used.

Estimated delivery time: 5 to 12 business days, depending on delivery zone.


*We offer 2nd Day UPS for $23.95 more. Oversized or heavy shipments may require additional shipping. Note: Free shipping coupon cannot be used if choosing 2nd Day UPS. Free shipping is for standard ground delivery. If using a free shipping coupon and you choose 2nd day ups, the 2nd day ups will be dropped from the system and you order will ship standard ground.

Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours when not otherwise stated. There is no order processing or shipping on weekends and holidays. Please note: Our shipping partners do not process shipments on the weekends. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order.

Weekend Delivery: Orders shipped UPS Second Day, are delivered Monday through Friday only. UPS ground may deliver on Saturday depending on their policy in your local area.

To Alaska, Hawaii and Puerto Rico: You can now have your merchandise shipped via US Postal Service. Please allow 5 -14 days for delivery depending on shipping method. Available shipping methods are 2nd Day Air or US Postal Service. Shipping charges are calculated automatically for standard delivery, as we offer flate rate shipping of $5.95 for all orders up to $99.00 and free shipping for all orders over $99.00. If you require UPS Second Day, delivery, please contact us for a delivery price quote. 

Risk of Loss
All items purchased from TryToysDirect.com to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

Canadian residents: Please note we generally ship via UPS, but may use a different carrier at our discretion. For more info, please contact us using the contact us form.

Delivery time will vary for each international location and method of shipment. International orders that are delivered damaged can only be claimed through your local delivery service. In no event will Try Toys Direct be responsible for International delivery charges.

APO/FPO/US Territories: Orders shipped to Military APO/FPO and US Territoriy addresses can only be delivered via standard US Postal Service. Express shipping methods are not available for APO/FPO and US Territories. Packages sent to these addresses may be delayed by standard mail handling procedures for these areas. USPS has informed us it may take up to 8 weeks for delivery to certain addresses.

Note: If the destination requires a customs declaration, a slip identifying the package contents will be included on the customs label.

Privacy Statement

We respect your privacy and guarantee the information you give us will never be sold, rented or given away. Our site's registration form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. You may supply as much or as little of this information as you like. We use the information provided to facilitate any subsequent orders. We do not make our list of registered customers available to other companies. Our promise to you is outlined in the following privacy statement:

1.       We do not read your private online communications.

2.       We do not use any information about where you personally go on the Web, and we do not give it out to others.

3.       We do not give out your telephone number, credit card information or screen names, unless you authorize us to do so. And we give you the opportunity to correct your personal contact and billing information at any time.

4.       We do not give out your purchase data to others.

5.       We take extra steps to protect your safety and privacy.

6.       We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.

We will keep you informed, clearly and prominently, about what we do with your personal information, and we will advise you if we change our policy.

TryToysDirect.com makes no warranty, expressed or implied, as to the safety of any of our products.  All of our products are sold as novelties only.   Furthermore, we accept no responsibility for injuries sustained while using our products.  The purchaser assumes all risk and liability of use for all our products.